Customer service training

In an effort to support Kentucky’s tourism industry, The Center for Rural Development (The Center), in partnership with ExecuTrain of Lexington, is hosting a no-cost customer service training in Manchester. The Smile: Hospitality Customer Service Training is on Tuesday, October 24 from 9:30 a.m. to 3:30 p.m. at EKU/Manchester campus. Registration is required.

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Did you know that in 2016, the Kentucky tourism industry experienced its strongest economic growth in more than 10 years? Kentucky tourism generated $14.5 million in 2016 impacting all of Kentucky’s regions.

Kentucky’s tourism industry supports more than 190,000 jobs throughout the state. Good customer service is essential and poor customer service costs U.S. businesses an estimated $83 billion a year. This half-day class is packed with invaluable tips and advice for those in the hospitality industry.

Learn how to improve customer service skills, build relationships, win repeat business for the long term, and boost sales.

“Customer service training is a must for any type of business,” said Patti Simpson, business manager for the Business & Community Training Center at The Center. “This opportunity provides local businesses with access to high-quality training at no-cost.”

The Center’s service area in Southern and Eastern Kentucky is home to a vast number of tourist attractions such as lakes, rivers, state parks, and more. It is also home to 11 Trail Town areas including Jamestown, Livingston, London, Manchester, McKee, Morehead, Olive Hill, Stearns, Columbia, Cumberland, and Elkhorn City.

This customer service training is made possible through a grant with the Appalachian Regional Commission and is a part of the Business & Community Training Center at The Center.